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joachim

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joachim
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  • Well, just after writing the reply I found out why. Apparently the latest release was created by default as a percentage rollout (50%). I just updated it to rollout to the other 50% as well. Thanks for the headsup.
    in [solved] Android app version Comment by joachim June 2017
  • Hi, the developer of the mobile app here. Currently 2.4.7 is still being rolled out, with only 50% being on 2.4.7. I don't know the specifics of how a rollout takes place, but I too have to wait sometimes for a few days to get an update on my regula…
    in [solved] Android app version Comment by joachim June 2017
  • Hi Nico, I indeed recommend you to send an email to support. From there we can manually activate your account if needed. Regards, Joachim
    in New Athom account - email? Comment by joachim November 2016
  • Thanks @RikPost, this is a good idea. Added it to the list of future enhancements.
    in Show language support in App Store Comment by joachim April 2016
  • Hi guys,  You're totally right on this. This shouldn't have happened. You should have gotten a subsequent email about it. Again, my apologies for this.
    in Email about gmail account Comment by joachim March 2016
  • Hi guys, there were indeed some issues around the app store today and yesterday. These have been fixed and the problems should be over now. Apologies for the inconvenience!
    in App Store not possible to sign in Comment by joachim March 2016
  • Thanks for pointing this out! A fix is currently deploying .
    in Login issue (A user with this email address does not exist.) Comment by joachim February 2016
  • Good question. callback.athom.com is a service that enables developers to use Oauth2 callbacks in their apps. Services that use Oauth2 authentication will require you to enter a callback/redirect url; callback.athom.com provides such url's. In this …
    in What are callbacks on status page? Comment by joachim February 2016
  • Hi guys, I apologize for this. All Homeys reconnected at the same moment which caused a peak load on our database servers and caused some problems. Please forgive us that we're still learning here too; managing and scaling an increasingly complex in…
    in Sorry, this Homey is not connected Comment by joachim February 2016
  • Glad to hear you got the emails! For emails that are sent from accounts.athom.com we use an email service that uses its own "Mail-From" domain. For this domain the SPF authentication is properly set up and therefore it doesn't make a difference ho…
    in [Solved] No confirmation mail Comment by joachim December 2015
  • Hi @rob_houweling, Joachim from Athom here. I used my old Hotmail account to test whether the verification email arrived. I received the email immediately, but it landed in the Junk folder. Could you verify that it still isn't there? If so, please s…
    in [Solved] No confirmation mail Comment by joachim December 2015