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500 Internal Server Error

dmontanjedmontanje Member
in Questions & Help
When I start the Homey app on my Mac, I'm getting the "500 Internal Server Error". Does anyone else has the same?

Comments

  • Homey_LampjeHomey_Lampje Member
    same here (Almere).
  • JanHJanH Member
    edited January 2017
    yes, same situation. Athom server down?

    edit: Homey itself responds as normal, including voice
  • JosStultjensJosStultjens Member
    edited January 2017
    I can connect from within my local lan, but not from outside. A reboot solved it only for a few minutes.
    Since this afternoon I get following error in my Chrome browser(Windows PC). Maybe it's related to the problem as deescribed by @dmontanje

    Sorry, this Homey is not connected...

    Automatically trying to reconnect...

    According the Athom status website all is OK. I guess not all is being monitored.
    https://status.athom.com/

    Update: 19:52 After a browser refresh I also get error: "500 internal server error" when connecting from local lan.
  • Henri06522Henri06522 Member
    Same here, also my.athom.com is not working.
  • tiesjtiesj Member
    Same error here. 

    500 Internal Server Error

    no problems shown on https://status.athom.com..?
  • ClemensLRClemensLR Member
    Same here  "500 Internal Server Error". Damn, I was just doing some cool stuff :-(
  • RichardRRichardR Member
    Same here..
  • sj3fk3sj3fk3 Member
    Same here.. Curious about how long it's going to take before this is acknowledged. Surely athom monitors it's own servers with alerting to it's engineers?
  • dmontanjedmontanje Member
    We'll just have to wait then. Thank you all for your response!
  • JosStultjensJosStultjens Member
    I have send a mail to support. Let's see if they read it outside office hours.
  • arndarnd Member
    Also here the same problem sinds 18:00 
  • borisgrothborisgroth Member
    Same for me - looks like my.athom.com is down or corrupted

  • JosStultjensJosStultjens Member
    edited January 2017
    There is a status change on: https://status.athom.com/

    My Athom:  Offline
  • HansieNLHansieNL Member
  • MennoMenno Member
    same here
  • HaelengHaeleng Member
    same here error 500 internal server error
  • mitchmitch Member
    still down  :'(
  • bvdbosbvdbos Member
    The server is back online so refreshing / restarting the program should work. Still some server (like appstore) need to re-establish connections...
  • 0burner00burner0 Member
    This event made me wonder, if Athom goes bankrupt and al servers of athom are down. 
    Can we still use Homey and us Github as a store? Ore is homey al verry expensive light in the corner of my livingroom?
  • bvdbosbvdbos Member
    We discussed this with @Emile a while ago, there is a way to login to Homey, afaik other then using the bearer-token in the cookie... I didn't lose connection but I only use a browser, not the windows/apple program...
  • JanHJanH Member
    @BasVanDenBosch Sorry, but when I experienced the serverproblem at the app I logged in via
    (Windows)Chrome and got the same offline message
  • mitchmitch Member
    0burner0 said:
    This event made me wonder, if Athom goes bankrupt and al servers of athom are down. 
    Can we still use Homey and us Github as a store? Ore is homey al verry expensive light in the corner of my livingroom?
    My thoughts also
  • zenedeezenedee Member
    The first thing you need to know about an "Internal Server Error" is that the error can only be resolved by fixes to the Web server software. It is not a client-side problem meaning that the problem is not with your browser, your computer, or your internet connection. There are a number of causes for a 500 Internal Server Error to display in a web browser.

    Zene
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