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New Android Homey App - can't log in

EternityEternity Member
in Archive
Today my phone updated the Homey app. When I load it, it asks for my credentials. However, these are not accepted. I get  'user credentials are invalid'. Strange, because I can log in to Homey via my Apple computer with exactly the same credentials.

I reset Homey's password (emil from Athom to reset the password and 'pushed the button" ), I again can log in via my desktop but still the app on my phone says the credentials are wrong.

What to do?

Comments

  • EternityEternity Member
    Solved...

    Turns out that email address can't have any capital letters anymore.... My previous email address worked, in the new app it doesn't. I changed all letters to undercast and (the same) email address now works again.

    I would consider this a bug.


  • RocodamelsheRocodamelshe Member
    Well, an emailadres is never with capitals aye?
  • EternityEternity Member
    Mine was ;-)

    Seriously, this has never been in issue in the past for me. I could always use capitals in email. It makes sense; it makes email addresses more readable.... info@BakkerLogistiek.abc

    Anyway. It's working again. The initial App dis work with capitals, the new App not.
  • supericesuperice Member
    Eternity said:
    Mine was ;-)

    Seriously, this has never been in issue in the past for me. I could always use capitals in email. It makes sense; it makes email addresses more readable.... info@BakkerLogistiek.abc

    Anyway. It's working again. The initial App dis work with capitals, the new App not.
    It's not really a question of app version 1.x or 2.x. Some time ago, Joachim, our cloud magician switched to another type of e-mail address. (You probably have received an e-mail about this). After this point e-mail addresses became case sensitive. App version 2.x is probably just the first time you had to login again ;)
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