New Android Homey App - can't log in

Eternity

Today my phone updated the Homey app. When I load it, it asks for my credentials. However, these are not accepted. I get  'user credentials are invalid'. Strange, because I can log in to Homey via my Apple computer with exactly the same credentials.

I reset Homey's password (emil from Athom to reset the password and 'pushed the button" ), I again can log in via my desktop but still the app on my phone says the credentials are wrong.

What to do?

Eternity

Solved...

Turns out that email address can't have any capital letters anymore.... My previous email address worked, in the new app it doesn't. I changed all letters to undercast and (the same) email address now works again.

I would consider this a bug.

Rocodamelshe

Well, an emailadres is never with capitals aye?

Eternity

Mine was ;-)

Seriously, this has never been in issue in the past for me. I could always use capitals in email. It makes sense; it makes email addresses more readable.... info@BakkerLogistiek.abc

Anyway. It's working again. The initial App dis work with capitals, the new App not.

superice

Eternity said:

Mine was ;-)

Seriously, this has never been in issue in the past for me. I could always use capitals in email. It makes sense; it makes email addresses more readable.... info@BakkerLogistiek.abc

Anyway. It's working again. The initial App dis work with capitals, the new App not.

It's not really a question of app version 1.x or 2.x. Some time ago, Joachim, our cloud magician switched to another type of e-mail address. (You probably have received an e-mail about this). After this point e-mail addresses became case sensitive. App version 2.x is probably just the first time you had to login again