Frist connection fail after update [orange and red ring]

Alvarez

Hi,

I connect for the first time my Homey. I fallow tuto for the first connection. But after update and reboot the ring start to orange to red after few minutes. I try to reboot and reset ( return Homey ) but nothing to happen, reset is not possible ... So they is another way to restart first congiguration ?

Best 

Panda

Follow this guide: https://forum.athom.com/discussion/696/help-my-homey-does-not-boot-after-an-update

MarcoF

To be clear;
Will a today unboxed homey still suffer about the "brick issue" or will is update with/to the fixed firmware?

I ask this because I still read that people just unboxed there Homey and if its clear to them the could just update there homey without there fingers crossed.

Alvarez

Thx Panda,

I have already see this topic but I don't see homey's ip on my local network... 

I don't know what I can do more to unblock it ...  

Alvarez

MarcoF said:

To be clear;
Will a today unboxed homey still suffer about the "brick issue" or will is update with/to the fixed firmware?

I ask this because I still read that people just unboxed there Homey and if its clear to them the could just update there homey without there fingers crossed.

I don't remember if homey gives choice to do not make update ... 

MarcoF

Maybe @emile can clear this? 

Alvarez

@Emile could we reflash Homey by USB link to solve red ring problem ?

Fire69

Probably, this situation is exactly why he made the guide at https://forum.athom.com/discussion/696/help-my-homey-does-not-boot-after-an-update

But you'll need a Mac or Linux pc. 

PeterGroeneweg

@Alvarez, did you also tried the manual recovery as mentioned in this topic?

Alvarez

PeterGroeneweg said:

@Alvarez, did you also tried the manual recovery as mentioned in this topic?

It is exatcly the information what I guess I have searh informations with bad key words probably. Thx PeterGroeneweg I ll tried recovery  

Stefan

Hi @Alvarez ;,

If you continue to have trouble, know that you can contact support by mailing to support@athom.com .

Alvarez

For the next one with the "red ring of the death", you can fallow this tuto (thx @Fire69 
 https://forum.athom.com/discussion/696/help-my-homey-does-not-boot-after-an-update

BUT only if you have an MAC or  Raspberry pi 2 because I test recovery file on :
- Ubuntu 14 on USB stick
- Ubuntu 14 with VM
- Ubuntu 14 install directly

But no recovery could be flashed ... (error "write_reg_command err=-1, last_trans=0").
The support know this and advice to do it with MAC or Raspberry...
Now, I need to find apple fan friend, and support all troll jokes about war between Os X, Windows and Linux... ^^

PeterGroeneweg

I had this too, just wait and Homey will continue the recovery himself.

Martijn

Alvarez said:

Now, I need to find apple fan friend, and support all troll jokes about war between Os X, Windows and Linux... ^^

Always smart to keep us Apple/Linux users close!

PeterGroeneweg

Don't need to, just make fun of them. I made a live USB stick a couple of days ago to help @TheoDeKoning with his bricked Homey. It was a tip from Emile and it worked perfectly. Just boot your PC/Laptop from the USB stick and Ubuntu starts. Then follow Emile's instructions and it works So, just make fun of iOS