The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
I just got my Homey today and first of all, all the metal balls on that serves up as foot for it are not attached to device itself. Aside from that, I started the setup process and it took a while to perform the update, so I went outside for an hour, when I got back it was asking for the athom account, I tried then to create a new one, but got an error about lossing the connection, I reloaded the page and the setup process was back at the start. It was asking me to connect to homey’s wifi, but I couldn’t since the device was already connected to my network. Then, I tried to unplug homey to start the process again and now, after a lot of yellow circling lights, I get a steady red light. I can’t start the device on normal possition or upside down, what should I do?