Access to my.athom.com from outside the home network

Bumblez

@Emile Did something change in regard to access to my.athom.com? Yesterday it worked fine, and I could access my Homey from outside of my home network. As of today, when I open Chrome and log in to my.athom.com, it tries to connect using my local IP address, instead of the external one. Which, ofcourse, fails...

bvdbos

Works for me... Maybe some dns-caching?

phb

No problems here

Bumblez

Strange... so it's not a global issue. Are you both also using Chrome on a Windows PC, or on a Mac?
I'm running Chrome on Windows 7, from my PC at the office.

Which is also why I have no idea how this could be a DNS-caching issue. I'm at work, on the same computer that I used yesterday to access Homey. Yesterday it worked (it used the external IP address), so if it were a caching issue, shouldn't it still be using that same external IP address? Instead, I see Chrome trying to connect to the internal IP address that my Homey is on...

Aaron

I have something similar I think. Yesterday it did not work either. I can login at my.athom.com. It welcomes me but I get the Homey with (offline) next to it. When I am at home there is no problem.

Bumblez

Yep, that's exactly what I see. It's trying to connect to Homey with my internal IP address, so it can't get a connection, and because of that, it reports Homey as being "offline".

bvdbos

Chrome on win7 from the office too... Did you try to logout of Homey and re-login?

Bumblez

Yeah, I logged out of my.athom.com, cleared my entire browser cache, rebooted my PC, and logged back in. Still the same problem...

phb

i'm working from the office on a win7 with  chrome ,

keverjeroen

Sounds like caching..  I've seen before that, when I'm at home, my.athom.com sometimes redirect to https://(some_long_string).homey.athom.com/... and sometimes tot https://local_ip_address/...

From outside it always redirect to https://(some_long_string).homey.athom.com/...

Dit you tried CTRL+F5 when your on my.athom.com?

Webster

Try using firefox it could be a chrome issue a have the same with chrome connecting to a website when i made changes to it chrome keeps displaying the old site

Aaron

I am using a mac and pc (win10), chrome, firefox and safari. Even on my mobile phone it is not working (app) and when I use my internet connection of my phone for my mac it is stil not working (so outside of my work internet). I think it has something to do with the newest update.

Bumblez

Tried it in firefox... same problem. I get the impression that it may be a caching issue on Athom's server...

bvdbos

I don't think so. I'm running 0.8.35 too and I saw this happen once before on 0.8.32 or something like that... I guess reboot Homey should work but for that you'll need access...

Bumblez

I'll reboot Homey when I get home tonight. So I won't be able to test if it solves the problem, until I'm back in the office tomorrow...

Aaron

Good news! I logged in to my home computer and restarted homey. Now I am able to login from my work location. Thanks for the advice.

Greetings,
Aaron

Aaron

Aaaaaaand, it is offline again! 

mbalik79

Same problem here...

MatjaLipu

open https://my.athom.com/api/user/me and search for remoteUrl

viktor

Last weekend have the same problem also in internal network. Coming only on the first site with menu. After power-cycling homey was reachable for couple second. In this time i reinstalled the only app that was installed, hue app, after that its working. Today i installed Hue App again and is working but the bridge is not connected yet.

Aaron

Hi MatjaLipu, Found the remote url but when I put it in the browser I get " sorry, this homey is not connected" 

MatjaLipu

I guess that means your Homey is offline.

Aaron

Haha, thanks 

HansieNL

If I think I got browser cache problems I try with portable version http://portableapps.com/apps/internet/google_chrome_portable

Reflow

Works fine on the office here. You could try a incognito mode in chrome? Incognito starts a new fresh cache session

Aaron

Now I can't login from home neither.....it's also offline

mbalik79

mbalik79 said:

Same problem here...

Sorry, my homey just hangs .... Reboot -> No probs anymore

Bumblez

mbalik79 said:

Sorry, my homey just hangs .... Reboot -> No probs anymore

Same here, when I came home, I found out that my Homey was unresponsive, and required a reboot (that's the first time this has happened since I received it). Within 30 minutes after that reboot, it had the same problem again. Rebooted again, and it's been running okay since then (and I can remotely access my.athom.com again).

So I guess the reason why I saw my.athom.com trying to connect to Homey's internal IP, is because the external IP could not be reached...

Aaron

So, for the first time I had to unplug my Homey because it was stuck. Everything is working now. Lets see if this was a one time thing.