This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
[BETA] Philips TV IR
Hi,
I know the status of the nl.philips.ir app is 'beta'. Since it was actively announced several devices got IR support with the Homey 1.5.0 release, I would expect these apps would get some attention and would appreciate feedback on the workings.
So I did not send an email about some issues I found/encountered but reported several issues, in github like requested, over a month ago. There was no response at all from developers and I agree with at least several others that Athom devs should not need to filter issue out of the forum and spend there time developing. Besides all this, they still might be busy doing actual developing, but at least some feedback would be appreciated as an incentive to keep reporting issues in the official way.
Cheers
I know the status of the nl.philips.ir app is 'beta'. Since it was actively announced several devices got IR support with the Homey 1.5.0 release, I would expect these apps would get some attention and would appreciate feedback on the workings.
So I did not send an email about some issues I found/encountered but reported several issues, in github like requested, over a month ago. There was no response at all from developers and I agree with at least several others that Athom devs should not need to filter issue out of the forum and spend there time developing. Besides all this, they still might be busy doing actual developing, but at least some feedback would be appreciated as an incentive to keep reporting issues in the official way.
Cheers
Comments
And keep in mind that I'm not asking for an immediate fix, some (sensible) feedback would be sufficient initially ('thanks we'll look into it' being on the edge of sufficient).
It's always good to contact support@athom.com if you want an answer because the forum is more a community forum where @Bram is doing his best to monitor the forum with the moderators but for the official contact that is support@athom.com
And what I want I mentioned that too:
Heck, I'd even accept an explicit 'Does not have priority now and wont get it in the near future'. Maybe they should not have spend time on this app but on the core so that list would be shorter and no 'negative' things about this app (I also stated something like this) Besides this, If you look at the issues, you can see that for one of them, I even found the cause by investigating the code!!!
I'm a developer myself and know how things work and how devs can be enthousiastic and maybe code some things in their spare time. All known to me but I also know that I need to keep communicating.
Unlike me, 'normal' consumers will be really putt off by things like this (as can be already read in multiple topics), not working apps (fundamentally not working in this case) with all negative reviews in the app store.
And yes I filed the issues in github (as formally requested) and there was a (formal) response (even though the forum is informal) that the devs would be informed... Still no response... That is not how commercial companies should work. And no I did not mail support (yet) since it is [BETA]. So I think I did everything right, had some patience, but 79 days and no response? Then they should call it [ALPHA] or as stated better not release it or even spend time on it at the moment.
Sorry for my rant (yet still enthousiastic, just not about this communication thing)