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This forum is now read-only for archive purposes.
Closed
No internet - No Homey
Last week mine glass fiber was broken (a childerens toy was placed on top of the fiber distribution box outside mine house).
Since that day, mine Homey is off line, not working and out off reach.
Wifi is still functional, I can reach all other Wifi devices, but not Homey.
PTP, did not give any result, anybody an idea what to do?
Since that day, mine Homey is off line, not working and out off reach.
Wifi is still functional, I can reach all other Wifi devices, but not Homey.
PTP, did not give any result, anybody an idea what to do?
This discussion has been closed.
Comments
This happens also to me because of switching to an other and faster dsl line.The only way is to follow up the next link
https://www.athom.com/nl/ondersteuning/KB000026/
What happenend here that if you follow the procedure in the link there is a certain time that you must switch from the wifi connection of homey to your usual wifi startup point
Here after i recovered homey (homey up side down) and wait for 10 sec,selecting for homey the right wifi starting point
i could not switch afterwards to the wifi starting point due to a bad line
What i did is ptp homey thats the only thing i could do and wait for 30 min and then started up homey,to my surprise homey was connected to the right wifi point and my devices etc etc were intact
For you maybe not necessary but i have to mentioned it what happend here
So you must follow the link above and keep your setup intact otherwise you will lose your whole setup (flows,devices etc etc)
good luck
My problem is, that it wil take probably one or two weeks before
the cable is fixed.
So since there is no internet, I would not take the risk, because it is for me not certain of it wil work.
I'm fairly sure you can't reset / setup homey without an active internet connection. Also some services on homey use cloud services from Athom.
After setup you normaly can connect to homey localy (true IP adress) but its functions are somewat limited. But if your homey is stuck for whatever reason you won't solve that without an internet connection.
http://<internal ip>/?bearer_token=4741c1ab346ef782eeb82c228e2f90c361472e (replace internal ip and bearer-token with yours) in the browser.
if that is so then you can do the setup i described,the point is that homey only lost his connection to that wifi point.
the fact that you do not have access to the internet is not important,after the setup you can then reach homey locally as bvdbos described
one thing is sure also after your cable is fixed you must do the setup,if you do not then homey will not work even if your cable is fixed
so it is up to you,sometimes you have to expiriment with homey,one thing is sure you will not loose your setup,flows and devices that easy
But there is simply no way to get connected with Homey.
The original ip adres gives no connection, and after PTP i do not know what the staus is from Homey.
The ledring is normal functioning, but flows are not working.
I think this is a case for Athom to look into.
for now I am glad to have also the KAKU remotes.
But it is a bit disapointing.
When you switch it back to your own network do you see Homey getting an IP from your router? Tested it here by pulling the cable so the home had no internet but Homey kept working, reachable by the local ip that i see in my router. From what i see it's more a problem on your side then a problem with Homey, Homey keeps working fine