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LED Ring defect

LeroyneelsLeroyneels Member
in Questions & Help
I have an issue with my LED Ring there's alway a white light on in each setting. when homey listens yellow and on one point white. This is for every setting even when i turn of the LED ring.

Is this a software bug or a hardware bug. Cause then I Know if I need to send it back

Comments

  • lubbertkramerlubbertkramer Member
    If your ring is off and you say Ok Homey and no orange ring comes up that would look like a hardware defect, you better contact Athom by mail directly -> https://www.athom.com/en/support/
  • WathLamersWathLamers Member
    I have also a Ring and yesterday it had an update and had to login .
    Dutch  ik moest alle aangesloten emailadressen opnieuw aanmelden.
    I have my Ring not connect to my homey. 
    Perhaps this give you a clou

  • GeurtDijkerGeurtDijker Member
    If your ring is not connected to Homey your Homey is defect or you are talking about  something else than Homey's LED ring https://www.athom.com/ondersteuning/KB000009/
  • WathLamersWathLamers Member
    GeurtDijker said:
    If your ring is not connected to Homey your Homey is defect or you are talking about  something else than Homey's LED ring https://www.athom.com/ondersteuning/KB000009/
    I just wanted to report thay there was an update  and had to log in all over          i have not connected to my homey because i do not need this.
    Its just a hint
    A longshot..
  • bvdbosbvdbos Member
    I think you are talking about different rings :D @WathLamers is talking about the Ring Doorbell I guess while @Leroyneels and @GeurtDijker are talking about Homey's ledring? Imho, that one led staying on denotes a hardware problem so support@athom.com would be the appropriate way to send a mail to.
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