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The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
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[Solved] Can't login to my Homey after a reboot. "unauthorized"
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You did try to pull the plug and see if that fixes the problem?
Last thing you could try is clearing all your cookies (somewhere in your browser settings).
Speech is working? And the LED ring has the normal color?
Couldn't find any issues on github either.
At least you could send an email to suppport@athom.com
You could point them to this topic as well ofcourse.
Thanks again.
@bvdbos just said to me that on Slack someone had the same problem, and got fixed soon. To bad for you it happens after working hours in a long weekend tho.
Response in English:
@kanhetwel you're on a experimental/beta update to help Athom to get 1.3 ready for a stable release. Unfortunately being on a experimental update means that Homey can break because Athom is not yet sure that it's ready for stable. So thanks for the help of making 1.3 ready for stable.
That's why i want you to ask to send a log to Athom from your Homey if that's possible or otherwise make a github issue with as much information possible so Athom can take a look at the problem and fix it or find the bug that's causing this problem. You can make a github issue here -> https://github.com/athombv/homey/issues Or send a mail to Athom that can also be written in Dutch just like said above.
Respons in Dutch from the other topic you made:
@kanhetwel Je geeft aan op een experimentele update te zitten, daar zitten helaas deze risico's aan verbonden zodat Athom kan ontdekken of de update gereed is om naar stabiel te komen. Hiermee help je Athom in het maken van een stabiele update. Bedankt hiervoor!
Daarom zou ik je willen vragen log te sturen aan Athom van je Homey(instellingen en dan op de systeem tab -> send log) als dit lukt (lijkt er niet op dat dit kan maar wilde het toch vermelden) en een github issue hiervoor aan te maken en daarbij de code vermelden die je kreeg bij het verzenden van de log.Daarbij ook zoveel mogelijk informatie meegeven die je hebt (wat heb je allemaal gedaan, wat deed Homey voor dit probleem etc, meer informatie dan je hierboven meegeeft -> https://github.com/athombv/homey/issues Hierdoor kan Athom op zoek gaan naar een oplossing of een bug in de update.
Which means your account is not coupled anymore with your homey properly.
Have already let athom know directly (and talking about it with them, though it's weekend, so won't expect the full solution before Tuesday),
but it's a kinda odd error since it doesn't effect everyone, just the people that rebooted on just the wrong time.
But it's experimental update, so that it happens, it is kinda expected.
You could try to reinitialize your account to homey by resetting homey by holding it upside down and doing the (reset) setup (with keeping data), this will keep all your data, and all your flows will be working, there is no big downside about trying to reset with keeping data. even if there is any chance of failing, as long as you don't select the "reset all data" all your data will be on your homey, and if you reboot by pulling the plug and reinserting it, it wil fall back into that wrong account state, but the flow(s) still working.
Een log versturen gaat inderdaad niet want ik kan niet op de Homey inloggen.
Het enige wat ik heb gedaan is de uitgeschakelde app Harmony hub verwijderd. Hierna gekeken wat het geheugen gebruik was en een reboot gegeven voor een verse start.
Het lijkt erop dat tijdens de reboot het wachtwoord is veranderd of zoiets.
@kanhetwel if experimental is a mistake and you want to undo it you need to do a recovery. You can give it a try if that also would solve your problems. How to stop experimental can be found here -> (ENG) https://www.athom.com/en/support/KB000041/ and how to do a factory reset can be found here -> https://www.athom.com/en/support/KB000026/ just some added information that @caseda wrote above
Just checking if there is a update can be done here -> https://firmware.athom.com/
Dutch:
@kanhetwel Als je niet op experimenteel wilt zitten kun je een poging wagen door Homey terug te zetten naar de herstelmodus. Dit is sowieso nodig om van experimenteel af te komen en daarbij kun je een reset kunt doen waardoor bij een gewijzigd wachtwoord je Homey opnieuw kunt koppelen aan je Athom account. Hoe stop ik met het ontvangen van experimentele updates kan hier gevonden worden (NL) -> https://www.athom.com/nl/ondersteuning/KB000041/ en hoe Homey terug te zetten naar herstelmodus/fabrieksinstellingen kan hier gevonden worden -> https://www.athom.com/nl/ondersteuning/KB000026/ Dit zijn de ondersteuningspagina's van Athom met extra informatie op wat @caseda hierboven schreef.
Als je alleen wilt kijken of er een update is kun je altijd even hier https://firmware.athom.com/ kijken
Did you do a reset? And was it working for you?
So can't tell you in this instance if it fixes it, but it has fixed it before for me (though that was about a year ago, a lot has changed since then).