This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
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Initial set up
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Did u try to close ur 5 ghz channels?
Did u adjust the password to something easy with no special characters?
Maybe discribe what u did and where ur at and how u got there.
I didn't use Chrome. I will try Chrome first.
Thanks
I tried Chrome and get the same result. I rebooted the Homey, connected to the Homey WiFi. I then selected my home network, input the password. The Homey tries to connect but times out
Next thing to check: your router. Does it have 2.4Ghz and 5Ghz enabled? Complex password?
Is it the set-up true https://setup.athom.com what don't work or the connection later with the home WiFi network.
And if u can: try to set up another 2.4 wifi channel, just to check.
Then is IP conflict the last ting where I can think of.
The mac-address you can find it under settings > the geek stuff > network part.
If you give that a fixed IP address in you router then you now that this can be a problem anymore.
When I got the thing i had to reset and try again about 7 times before it worked
My problem was I used my android tablet & phone, when i used my chromebook it worked
steps I followed
1. hook up the homey until he mentions "go to setup.athom.com"
2. go to setup.athom.com
3. connect to the "setup homey" wifi network
4. select your network & enter PW
5. check the IP address and put an entry in the router to always give this IP to Homey (DHCP reservation)
Rinse and repeat untill it works
Couple of things that might interfere with the above,
Multiple Wifi access points with the same name, disable all but the closest and use that to connect
"odd" wifi channels, best option 1, 6 or 11
Alternative could be create a temporary wifi network w/o password, update homey and try again with your own wifi network..
good luck
On 2,4 Ghz is it to crowdy.
I can only use channel 13 and its looks homey is not supporting channel 13.
homey does also not supporting 5 Ghz I think.
Is there a cable network adaptor I can use or a way to use 2,4 GHz channel 13?