This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
Homey seems unresponsive
Pulsar
Member
Somewhere early June i hid my Homey in a closet when going on holiday. Since Homey didn't understand a word i said back then anyway, i never took it out when i came back. Yesterday i wanted to give Homey a try again, so i connected it to its power cable.
Problem now is: all i get is a spinning purple ring. It's not saying anything. Nothing happens when i turn it upside down either, no countdown or reset procedure. If i leave it, after an hour or so it turns into a spinning orange ring. No response then either. In both cases i couldn't find it transmitting a wifi network either, so i don't think it's doing anything.
I think i must have upset it by locking it up.
How do i proceed?
Problem now is: all i get is a spinning purple ring. It's not saying anything. Nothing happens when i turn it upside down either, no countdown or reset procedure. If i leave it, after an hour or so it turns into a spinning orange ring. No response then either. In both cases i couldn't find it transmitting a wifi network either, so i don't think it's doing anything.
I think i must have upset it by locking it up.
How do i proceed?
Comments
Purple means it's in update mode, which it shouldn't be in.
Don't hold it upside down when you plug it in
https://www.athom.com/en/support/KB000009/
Also it seems to have MASSIVELY improved over the last months: it used to catch "okay homey" about 1 in 20 times, now it cought 5/5