›
This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.

The Homey Community has been moved to https://community.athom.com.

This forum is now read-only for archive purposes.

Homey seems unresponsive

PulsarPulsar Member
in Questions & Help
Somewhere early June i hid my Homey in a closet when going on holiday. Since Homey didn't understand a word i said back then anyway, i never took it out when i came back. Yesterday i wanted to give Homey a try again, so i connected it to its power cable.

Problem now is: all i get is a spinning purple ring. It's not saying anything. Nothing happens when i turn it upside down either, no countdown or reset procedure. If i leave it, after an hour or so it turns into a spinning orange ring. No response then either. In both cases i couldn't find it transmitting a wifi network either, so i don't think it's doing anything.

I think i must have upset it by locking it up. :) How do i proceed?

Comments

  • Fire69Fire69 Member
    edited October 2016
    Have you unplugged it and tried again?
    Purple means it's in update mode, which it shouldn't be in.

    Don't hold it upside down when you plug it in :)

    https://www.athom.com/en/support/KB000009/
  • PulsarPulsar Member
    Plugged and unplugged a few times, both upright and inverted. Did not seem to help. Maybe i should leave it alone for a very long time, since it could just be doing lots and lots of updates? Could i have broken things pulling the plug during updates?
  • PulsarPulsar Member
    Problem solved! Seems it just needed time. Today i came home and Homey was doing a nice rainbow ring :)

    Also it seems to have MASSIVELY improved over the last months: it used to catch "okay homey" about 1 in 20 times, now it cought 5/5 :hushed:  Happy!! :D
Sign In or Register to comment.