This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
Comments
In my router setup I have given that MAC adres it;s own IP. Inj my case 192.168.1.124
Doesnt't work... but i do have the feeling this is putting me in the right direction...!
So patience and determination
Now waiting for.. dont' know.. green light is fading in/out and setup page isn't doing much either. Seeing it in my router settings that it is connected (and can browse to the local IP address). But no much help their either...
As I did so many things, one of the flowwing was the 'key', I
- changed the wifi password to lower case
- updated Google Chrome browser (on my Mac)
- removed parental control from my router (DNS server address!)
- gave the Homey it's own IP from the DHCP list, via it;s MAC address (but still shows localhost)
Homey took a while to download a 70MB update. It stayed purple for about 5 minutes. Now it is a rainbow colour, probably waiting for action
Now I am trying to create an account at my Athom, that seems to be the next hurdle...
Anyway. I have a new light in my house (just kiddin')
To be continued!
Could be that OpenDNS (or the Netgear equivalent) was the pain in the ass...
Apple Chrome is Safira with the chrome skin.
After the second attempt i disconnected my router and my Homey from the power and turned it on again. After that it worked for me.
I tried to connect all evening. At first Setup page kept on refreshing for ages. After disconnecting Homey, finally found the page with wi-fi setup.
I have 3 wi-fi routers, but on none of them Homey is connecting. After some time Homey announces that it could nt connect to wi-fi, and thatś it so far. Tried every router at least 3 times.
Tried lower case SSID name, password, etc. Have Google Chrome updated.
This evening i will pick it up again.
Thanks for contributing. I hope you do realize that after waiting for such a long time, people are eager to setup their Homey. If the first hurdle - connecting to the www - fails, it is disappointing. You are stuck and can't explore the Homey any further.
@Michelbliek
Although I might have had that rare case of two simultaneous errors in 1 go, I think that what caused my connecting issues was a DNS problem. In my cade the DNS addresses were not issued by my ISP, but OpenDNS. After disabling Parental Control (and all the other stuff I tried, including re-powering the Homey a lot), that was the last " big" change.
As you have 3 routers - I bet not all the same models - it most likely is a modem setting (not a hardware issue). Check DNS and set it to Googles temporarily (8.8.8.8).
Good luck!
I had the same problem with Chrome and a MacBook Air. When I tried using my iPhone with Safari, I immediatly got a connection. Only negative aspect is that the screens were not displayed correctly in Safari.
There is absolutely no reason not to connect to this wifi.
After trying a few times it just connected. In the meantime nothing was changed.
So I could just say, if you have this problem, just keep trying.
This setup thingy should definitely be improved.
After that a 70ish mb update, and now i've been looking at a purple ring for over 10 minutes. I really hope this is normal... itś not talking to me either.
Love the lights though
My (Netgear) router provides 2 wireless networks... 2.4GHz g/h/n and 5GHz a/n/ac. (both WPA2-PSK [AES])
Homey (setup) doesn't appear to detect the 5GHz network, so trying to make Homey connect to the 2.4GHz one... but after entering the network password in Chrome, after a couple of minutes it always returns with "Sorry, I could not connect to that WiFi network".
All my other devices have no problems whatsoever connecting to that very same network, so I have no idea why Homey has issues here. Based on info in this and another thread:
- I added Homey's MAC address in my router and assigned a static IP address... doesn't help.
- I tried setting the password to a simple lowercase one without special characters... doesn't help.
- I tried doing the setup (with Google Chrome) from my PC (Windows 7), and from my (Android) phone... neither works.
- I changed the DNS on my router to 8.8.8.8 .... no change.
- I tried using both the SSID of my 2.4GHz network as well as the one of the 5G network... neither works.
I've been at this for more than 2 hours now, and I'm all out of ideas. Any other recommendations would be greatly appreciated.
Homey doesn't have a 5ghz chip onboard so that is why it can't find your 5ghz network.
Maybe you need to turn off the 5 ghz in your router for the moment while connecting your homey, atleast that worked for me,
and have seen it multiple times that that was the trick for some people.
Sorry to quick typing just read you have tried that allready.
- disable QoS in your router if you have it enabled
- disable MAC filtering
My router is using the following settings, maybe one of these makes a difference:
- 20mhz, not auto or 40mhz
- channel 6
- WPA2 personal with AES encryption
- Ssid visible, not hidden
- WPS is switched off
Hope this helps...
"Sorry, I could not reach Athom's service".
(unfortunately, that only happened once. All subsequent tests, using the same SSID and password, resulted in "Sorry, I could not connect to that WiFi network" again...)
@row_houweling - I made the changes you suggested, rebooted Homey and gave it another try... still no go
Then held it upside down for a couple of seconds while powering up.
Then it worked. Oh and I used an iPhone instead of my Windows 10 phone
Do you have parental controls enabled (e.g. OpenDNS)? If so, disable
@Fire69 mentioned today on Slack that the following solution was reported (in Dutch) on Tweakers:
I've given up for today... will try some more tomorrow evening, once I'm back from work.
I have tried:
-using Crome on two differnt computers
-removing special characters from my Wifi SSID and turning it visible
-using 8.8.8.8 and 8.8.4.4. as DNS servers
-switching off my 5GHz Wifi
All of it did not help. Any suggestions?
Reseting Homey while it is in setup mode does not work. I do not hear any countdown or so. However, when I reboot it upside down, the ring starts red and turns purple after a few seconds. Then nothing happens. Does that mean it did a reset?
After that is was up and running.
Yesterday i tried the same with a mac with Chrome, and running VMware (XP/W7) and i was unable to connect.
Hope this helps