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Closed

Sorry, this Homey is not connected

PeterNijenbrinkPeterNijenbrink Member
in Archive
This afternoon the Homey give a messagein Chrome  that he is not connected. Also the Android app says he's not connected. Ik restarted Homey but he is still not connected. What can i Do

Comments

  • Fire69Fire69 Member
    edited February 2016
    Can't connect through http://my.athom.com either.
  • kitkatkitkat Member
    same here i think they are working on it
  • MarcoFMarcoF Member
    @kitkat;
    Did you receive a scheduled maintenance notification?
  • PeterNijenbrinkPeterNijenbrink Member
    Ok, now I know it is not only my problem! :)
    Thx @Fire69  and @kitkat ;
  • kitkatkitkat Member
    MarcoF said:
    @kitkat;
    Did you receive a scheduled maintenance notification?
    No from where ?
  • Fire69Fire69 Member
    I think there's a problem with their account service. 
    When I try to log in to the app store, that's not working either. 
  • MarcoFMarcoF Member
    You say the are working on it, so it sounds like you known more then we and you got some info :smile: 

  • VincentVincent Member
    kitkat said:
    MarcoF said:
    @kitkat;
    Did you receive a scheduled maintenance notification?
    No from where ?
    Wouldn't that be scary, if Athom sends out speech commands to all Homeys? "Shutting down, will return in 5 minutes..."
  • PeterNijenbrinkPeterNijenbrink Member
    Vincent said:

    Wouldn't that be scary, if Athom sends out speech commands to all Homeys? "Shutting down, will return in 5 minutes..."
    Lol
  • DaneeDeKruyffDaneeDeKruyff Member
     If all homey would all say: "all your base are belong to us" Now that would be scary!!! :D
  • kitkatkitkat Member
    MarcoF said:
    You say the are working on it, so it sounds like you known more then we and you got some info :smile: 

    Ah no sorry but my account was also not working anymore and others had the same issue so i presume they are working on it 
  • PeterNijenbrinkPeterNijenbrink Member
    Its working again!

  • PeaoPeao Member
    I got this on my android app. Anyone can confirm this?
  • bvdbosbvdbos Member
    I can login on http://apps.athom.com but I can't reach my homey. But, then again, I ticked the box for experimental updates so maybe it's my own fault :blush: I'll see when I get home tonight...
  • EmileEmile Administrator, Athom
    edited February 2016
    We're having some cloud server issues, nothing to worry about! You guys are too actively using your Homeys, haha.
  • PeterNijenbrinkPeterNijenbrink Member
    I cant reach my Homey with the Android app. 
  • JorienSteenbergenJorienSteenbergen Member
    Emile said:
    We're having some cloud server issues, nothing to worry about! You guys are too actively using your Homeys, haha.
    And we are only the first batch, imagine what happens when all batches are out and retail is comming.....
  • RobertLijkendijkRobertLijkendijk Member
    I suppose they will have a better view on the expected server load now, than when they first released the geek batch...
  • MarcoFMarcoF Member
    "We're having some cloud server issues" could mean something like;
    Amazone has some issues and we suffering......
  • joachimjoachim Member
    Hi guys, I apologize for this. All Homeys reconnected at the same moment which caused a peak load on our database servers and caused some problems. Please forgive us that we're still learning here too; managing and scaling an increasingly complex infrastructure is a challenging task. 
  • kitkatkitkat Member
    Guess I am also blame-able created a inf loop without checking the callbacks lol.
  • PeterNijenbrinkPeterNijenbrink Member
    joachim said:
    Hi guys, I apologize for this. All Homeys reconnected at the same moment which caused a peak load on our database servers and caused some problems. Please forgive us that we're still learning here too; managing and scaling an increasingly complex infrastructure is a challenging task. 
    Is thuis The reason i cant connecties Homey with The app?
This discussion has been closed.