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dead after reboot (update Homey was idle)

backslashbackslash Member
in Questions & Help
After trying update Homey (few days ago) i saw that Homey was idele during update. Clicking the updat key again sorted to nothing so i did unplug Homey en restarted. After a day i noticed thay Homey was not working. Try to log in but was "Homey (Offline)"! Did try to unplg wait for 15 minutes and reboot but same problem. Also tryed to turn up side down to go bacj to default but nothing happend!?

Comments

  • GeurtDijkerGeurtDijker Member
    backslash said:
    After trying update Homey (few days ago) i saw that Homey was idele during update. Clicking the updat key again sorted to nothing so i did unplug Homey en restarted. After a day i noticed thay Homey was not working. Try to log in but was "Homey (Offline)"! Did try to unplg wait for 15 minutes and reboot but same problem. Also tryed to turn up side down to go bacj to default but nothing happend!?
    If you do not get the option to go into recovery following the procedure here https://www.athom.com/ondersteuning/KB000026/
    I guess best you can do is email support@athom.com 
  • backslashbackslash Member
    GeurtDijker said:
    backslash said:
    After trying update Homey (few days ago) i saw that Homey was idele during update. Clicking the updat key again sorted to nothing so i did unplug Homey en restarted. After a day i noticed thay Homey was not working. Try to log in but was "Homey (Offline)"! Did try to unplg wait for 15 minutes and reboot but same problem. Also tryed to turn up side down to go bacj to default but nothing happend!?
    If you do not get the option to go into recovery following the procedure here https://www.athom.com/ondersteuning/KB000026/
    I guess best you can do is email support@athom.com 
    thx, already mailed to support@athome.com.
  • RocodamelsheRocodamelshe Member
    And u did make sure ur Homey did not get another IPadress right?
  • backslashbackslash Member
    edited April 2018
    Homey is getting any/none IPadress right now , also tryed "http://setup.athom.com/" but no wifi.
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