This is the forum archive of Homey. For more information about Homey, visit the Official Homey website.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
Homey is stuck in purple circle
TRMaster
Member
Hi
Did some work on my wifi (changing APs and configured them with neww ssid) and had to do a "factory reset"
Did put homey upsidedown and waited until the countdown was finished.
Reset went fine got homey in on the new wifi.
Then the setup told me there were a new softwere version and the update started.
Since the the purple ring is on spinning.
I let sit spinning for ~4hours....The thinking that it maybe needs to reboot so I pulled the plug.. No improvement let it sit over night ~8h still spinning in the morning.
Tried to do another factory reset, won't get to the countdown, tested to hold it upsidedown for several minutes before turning it back, but the purple ring is still on.
I have had it powered off for several hours and the plugged the power back in, still puple ring.
Tested to have homey upsidedown while plugging power back in, still puple ring regardless of how many hours it sits..
Sadly it seems like it have been bricked during a software update that I couldn't get pass...
Any sugestions??
(have sent the same info to support@athom.com to)
/TRMaster
Did some work on my wifi (changing APs and configured them with neww ssid) and had to do a "factory reset"
Did put homey upsidedown and waited until the countdown was finished.
Reset went fine got homey in on the new wifi.
Then the setup told me there were a new softwere version and the update started.
Since the the purple ring is on spinning.
I let sit spinning for ~4hours....The thinking that it maybe needs to reboot so I pulled the plug.. No improvement let it sit over night ~8h still spinning in the morning.
Tried to do another factory reset, won't get to the countdown, tested to hold it upsidedown for several minutes before turning it back, but the purple ring is still on.
I have had it powered off for several hours and the plugged the power back in, still puple ring.
Tested to have homey upsidedown while plugging power back in, still puple ring regardless of how many hours it sits..
Sadly it seems like it have been bricked during a software update that I couldn't get pass...
Any sugestions??
(have sent the same info to support@athom.com to)
/TRMaster