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App store down

Nice,
Installed my Homey yesterday evening and now i want to add some more apps but the app store is down ;-)

What is the correct way to report to Athom that the app store is down?

Comments

  • diansdians Member
    KikkerX10 said:
    Nice,
    Installed my Homey yesterday evening and now i want to add some more apps but the app store is down ;-)

    What is the correct way to report to Athom that the app store is down?
    Already send an e-mail (support@athom.com) Booked under ticket request (2726) 
  • Hi! @KikkerX10 and @dians, thank you for reaching out! We're working on getting it back up online as we speak. Hopefully, we're up and running in a short while and you can continue setting up your Homey!
  • diansdians Member
    Annemarie said:
    Hi! @KikkerX10 and @dians, thank you for reaching out! We're working on getting it back up online as we speak. Hopefully, we're up and running in a short while and you can continue setting up your Homey!
    Great @Annemarie, Just an suggestion .... The Athom status page may needed another monitoring trigger because the app store website is up but it doesn't work i.e the backend systems has issues ;-)
  • @dians @JeroenVollenbrock  already implemented additional monitoring triggers to prevent reccurence:

    Message on slack:
    jeroenvollenbrock [9:23 AM] 
    I've set some additional monitoring triggers to ensure this won't happen again. Have a nice weekend! :)
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