App store down

KikkerX10

Nice,
Installed my Homey yesterday evening and now i want to add some more apps but the app store is down ;-)

What is the correct way to report to Athom that the app store is down?

dians

KikkerX10 said:

Nice,
Installed my Homey yesterday evening and now i want to add some more apps but the app store is down ;-)

What is the correct way to report to Athom that the app store is down?

Already send an e-mail (support@athom.com) Booked under ticket request (2726) 

Annemarie

Hi! @KikkerX10 and @dians, thank you for reaching out! We're working on getting it back up online as we speak. Hopefully, we're up and running in a short while and you can continue setting up your Homey!

dians

Annemarie said:

Hi! @KikkerX10 and @dians, thank you for reaching out! We're working on getting it back up online as we speak. Hopefully, we're up and running in a short while and you can continue setting up your Homey!

Great @Annemarie, Just an suggestion .... The Athom status page may needed another monitoring trigger because the app store website is up but it doesn't work i.e the backend systems has issues ;-)

TedTolboom

@dians @JeroenVollenbrock  already implemented additional monitoring triggers to prevent reccurence:

Message on slack:

jeroenvollenbrock [9:23 AM] 
I've set some additional monitoring triggers to ensure this won't happen again. Have a nice weekend!

Bram

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