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The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
Homey does not detect users coming and leaving home anymore using the homey app
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I have 2 (ios) user which must be monitored if the are at home or not.
Homey does not see any of these 2 users anymore if they are home or leaving....
I dis en enabled the home detection function in the app, removed the users from homey an re-added them, i even removed the homey app from the phone and reinstalled it.
What i do Homey simply does NOT detect none of these 2 users, resulting flows which depend on present do not trigger/work at the moment.
How can i fix this and is there someway a way to see if a user is 'present' or 'away' according to Homey?
Maybe there is an other location option which works better then the homey app to do this?
Homey does not see any of these 2 users anymore if they are home or leaving....
I dis en enabled the home detection function in the app, removed the users from homey an re-added them, i even removed the homey app from the phone and reinstalled it.
What i do Homey simply does NOT detect none of these 2 users, resulting flows which depend on present do not trigger/work at the moment.
How can i fix this and is there someway a way to see if a user is 'present' or 'away' according to Homey?
Maybe there is an other location option which works better then the homey app to do this?
Comments
@CorvdNiet read it, but no solution to fix it...
@HarmStellinga on IOS this does not work, the iphone stops responding on ping when the screen turns off, IPS wakes in very little intervals to do its stuff, but the smart present app does not detect the IOS phones when it goes into sleep (screen off) mode. It works fine on android or windows phone, but not with an iPhone.
The solution could be a bluetooth connection to the phone, when it connects the phone is ome otherwise not, but sadly i cannot find any option to pair a BT device with homey, this regarding homey should supports a BT connection.
https://www.athom.com/en/support/KB000022/