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Homey offline

iTSMeiTSMe Member
in Questions & Help
For a few days my Homey seems to be offline. Over the internal network there is connection, from outside with port forwarding also. But with the app, or from the "apps-store" it is not possible to connect.
It seems that there is no way to check the connection to Athom in the Homey Settings page, or reinitialize it again.
Do I have to do the turn over trick and setup the wifi settings again? Or is it another problem at the Athom side?

Comments

  • bvdbosbvdbos Member
    A reboot (settings-system-reboot) should siffice. Just a couple of mouseclicks...
  • iTSMeiTSMe Member
    Thnks for the advise, also after a reboot Homey was offline.
    Looking into the network setup at home I noticed that my local DNS-server was offline and Homey seems only to use one dns, without any backup.... After a reboot of the Pi-hole raspberry Homey was immediately online.

  • ErikVanDongenErikVanDongen Member
    Maybe this condition card can be handy to check for these situations and let a light or ledring turn if there's no connection. (Candy App).

  • Fire69Fire69 Member
    I mentioned the Offline-problem on Slack last week.  @Annemarie replied that they are aware of the problem.

    By the way, when I have the 'Homey is offline' popup, it is actually still reachable, I just need to refresh the page (F5 in Chrome, Ctrl-R in Homey App).
  • HansieNLHansieNL Member
    ErikVanDongen said:
    Maybe this condition card can be handy to check for these situations and let a light or ledring turn if there's no connection. (Candy App).

    Not compatibele with my Homey version v1.1.2?
  • bvdbosbvdbos Member
    If you edit app.json and change line 11 from 1.0.x to 1.1.x then you can install candy again through the commandline...
    https://github.com/matjaz/info.matjaz.candy/issues/13
  • mightymarc2005mightymarc2005 Member
    Hi, I'm having this offline issue too. I'm using the Homey app on my MacBook. Rebooting after pulling the power plug just helped for a few minutes. Is there an easy solution? 
  • SPreeSPree Member
    I have this once or twice a week. A cold reboot helps. Today is particularly bad, I did several reboots, it won't come online. Athom should make this a priority.
  • jjtbsomhorstjjtbsomhorst Member
    SPree said:
    I have this once or twice a week. A cold reboot helps. Today is particularly bad, I did several reboots, it won't come online. Athom should make this a priority.
    As there are lots of things that should be priority.. Anyways. Do you use a custom DNS server or not? 
  • SPreeSPree Member
    jjtbsomhorst said:
    SPree said:
    I have this once or twice a week. A cold reboot helps. Today is particularly bad, I did several reboots, it won't come online. Athom should make this a priority.
    As there are lots of things that should be priority.. Anyways. Do you use a custom DNS server or not? 
    No.
  • alpolalpol Member
    I had this issue.
    the problem was in DHCP Reservation time.
    I had a 7 days res time and homey became offline something like every 7 days. I’ve rebooted my router and changed the time to one day 24 hours.
    Now homey is 250+ hours online!
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