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(Re) Add phones

EternityEternity Member
in Questions & Help
I deleted some phones from my https://my.athom.com/#/phones as I wanted a fresh start.
How to I add them again? My sons iPhone 6 has the Homey All installed, and is logged built his phone doesn't show up.
I added him as a user, with his own email account.


Comments

  • PhuturistPhuturist Member
    Eternity said:
    I deleted some phones from my https://my.athom.com/#/phones as I wanted a fresh start.
    How to I add them again? My sons iPhone 6 has the Homey All installed, and is logged built his phone doesn't show up.
    I added him as a user, with his own email account.


    Log out and login again on the app on his smartphone.
  • bvdbosbvdbos Member
    You only see the phone if on the app you're logged in to the correct account.
  • EternityEternity Member


    Does he log in with my or his own account, on his smartphone? 

    What is the extra account created for, if others have to use my personal credentials? 

    I am confused..... 


    PS
    I want to use the presence of my sons phone in flows. I have created a separate account for him. 
  • glijieglijie Member
    edited January 2017
    he has to log in with his own account.
    If he can't see anything then log out on the phone clear cache (sometimes delete the app en reinstall)
    login and if it is okay,  everything is  shown again. 

    Did i mentioned to clear cache :-)

  • EternityEternity Member
    edited January 2017
    The App is running fine on his phone. The problem is I dpn't see his phone in my account, or in the "My phones"  section. My Oneplus 3 is showing up als the only phone:

    What I did was:
    - log in on my Homey with my credentials
    - create a extra user with his email address



    - he received an email with an invitation
    - he signed up in order to make his own account and created a password
    - he installed the App on his phone
    - the App works fine; he can control my Homey!
    - I have cleaned cache on my system
    - I logged out of my account and in again
    - I still don't see his phone in the list

    Later today I will try to add my others sons phone (android), see if that will work.
  • glijieglijie Member
    thats correct he will see his phone on his account.

    You will see his phone in the flows you make in your account though
  • EternityEternity Member
    Aha...... thanks @glijie for clearing that out to me (is that English?)

    Super, dank je wel!
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