Ring of purple-death after an update?

ovanoord

Hi all, 

After my Homey went for an update; it never came back.. what can i do to " push"  homey further. It doesn't boot anymore and just give a purple ring feedback..

Anyone?

Olaf

Rocodamelshe

Hey m8, did u even try to search the forums for it ?

GeurtDijker

Updating and the purple ring can take long, up to an hour. but there is a known problem that sometimes happens and is investigated by Athom. You should contact  Athom  by email support@athom.com  for a quick resolution . 

Nattelip

search on proud

MHubert

ovanoord said:

Hi all, 

After my Homey went for an update; it never came back.. what can i do to " push"  homey further. It doesn't boot anymore and just give a purple ring feedback..

Anyone?

Olaf

 Hi Olaf,

Never mind all nice, die hard old skool Homey(Be)Lievers!
The Purple ring of Death you shouldn't fix yourself and the best practice (Also Athom strongly recommended advice) is to send it back to them.
Just send a Em(a)il(e) to support@athom.com and @Annemarie will personally help you on a new Homey before the end of this week.

Hope you find this a hulpfull answer and you find you joy and belief back to Athom/Homey soon!

Best regards Mark!