Immediately after plug-in Homey has a white / blue ring No reaction at all.

mwesterl

Hi Readers,
I've got a problem. Just after starting my Homey, the led ring is white/blue and it seems the Homey isn't starting. Just try to reboot several times and want to enter the factory reset mode. Thats even not working. Has anybody got a clue? 

Thanks in advance,
Martijn van Westerlaak

mbalik79

Hold homey upside?

GeurtDijker

mbalik79 said:

Hold homey upside?

@mwesterl ;

It's not that you just place Homey upside down,
Did you try this https://www.athom.com/en/support/KB000026/
If that doesn't work email support to get instructions and help recovering from a computer.
Good luck!

mwesterl

Hi Geurt, I tried to enter recovery mode several times. Didn't mention it, sorry.
Nothing works. I will e-mail the support crew, thanks for your reaction. 

mwesterl

Just e-mailed support, will give the results in this discussion. 

dpvl

I have the same problem, homey has a solid light, white or blue sometimes even green, but no activity.
What was the solution you got from support?