[SOLVED] Can't log in to Android app

mitch

For some strange reason I am not able to log in to the Android app. I get a "User Credentials are Invalid" error message. I am using the exact same credentials on the web app with no problem. I've tried clearing the data and the app, uninstalling and re-installing the app with no luck. Either on my tablet or phone does not work. Any ideas or suggestions anyone? Again, I am able to get into my account via the web just fine. 

Thanks in advance!   

bvdbos

Did you use all lower-case characters? Something has changed quite some time ago already....

tim1990

Had the some problem! fixed it by changing my password in the same password. A bit strange but it works.

mitch

@BasVanDenBosch ;- yes I did make sure to use all capital letters

@tim1990- I did a password reset. Web works / app doesn't work


I just don't understand. This is weird

GeurtDijker

I guess you shouldn't use capitals, use lowercases. I can log on to the portal as First@Domain.tld and have to use first@domain.tld for the Android App 

mitch

Sorry if I was not clear in the beginning. There are no capital letters at all in my email address. On another note, prior to me receiving my homey I installed the Android app and logged in with no problem....even though the app told me there are no Homeys on my account. I uninstalled the app until I received my Homey. Since then I have had problems with the app....bummer

btwvince

I've made a github issue 2 weeks ago but no answer..
https://github.com/athombv/homey/issues/657

mitch

Okay, I guess I figured out a workaround? I used another email account and invited myself to my Homey account. Once I accepted the invitation, I was able to login to the Homey app. Once I was able to login, I removed that "user" I had just added. Haven't had a problem logging in since. 

I hope this helps someone else who may run into this issue

@stefan- thank you for your assistance via email!