Boot problem - Red Ring

Henk_Kuipers

Had a lot of fun with homey last few weeks and some nice flows working. After a soft reset because the z-wave problems (z-wave crashses regularly) Homey won't boot anymore, the LED ring is an alarming red color :-(
Rebooting by reconnecting power doesn't help. I guess it needs a manual factory reset but I don't know how....

GeurtDijker

You should email support at Athom with the info what you did. I think that is the best solution.

kasteleman

Did you try the "upside down" procedure?

HarmStellinga

Unplug your homey, When you plug in the cable again, wait for 3-5 seconds then turn it upside down. (after this short amount of time homey shouldn't have checked its firmware properly yet and just goes into reset mode, which is now like entering the bios on your computer)

if it turns dark orange instantly you were too fast, if you're fast enough with turning back upright your ok and will turn back to normal orange, if it turns purple (debug/athom only mode) you will need to unplug the power and try again,
if you were fast enough with turning it upright again, you can turn it upside down again right after.

Wait now until homey says, hi i'm homey please go to... etc etc. (it will not count down, this is not activated yet by homey) (the timing varries, most of the time between 10 to 15 seconds)
the ring will now turn dark orange and you can reset your homey with your phone/tablet/pc, and try to keep your data at first ofcourse.
Found this in the forum.

GeurtDijker

@kasteleman ;
There are different upsidedown procedures....

@henk_kuipers,
I guessed you already tried https://www.athom.com/en/support/KB000026/
After that  there is a recovery powering on upside--down and using an Mac or raspberry Pi
Email support about it, 
See my reasons therefore here: 
https://forum.athom.com/discussion/comment/20851/#Comment_20851

Henk_Kuipers

Sorry for my late response, I was away! I didn't know about this procedure, thanks!!

Henk_Kuipers

Recovery & keeping data procedure didn't work. 'Recovery' and erasing all data did work. Have sent an email to support to tell them what happened and what I have done. Thanks for your helpful answers.