Can I reinstall the firmware?

Scheder

I requested the early pre-order batch instead of waiting for two weeks, and received my homey April 19th. I knew it would be buggy, but not that I'd brick it the same day... During the firmware upgrade it did not seem to give any form of life, so I unplugged it to try again. The same happened during the update and worked perfect the second time, but now when I try again (by holding upside down), it points me towards support, unable to do anything. I contacted support and the last I heard was 6 days ago, that "They are working on it". I totally believe they are trying to fix it, but I just feel restless and regret requesting an early delivery. Should have just waited for two more weeks

Still anxious to start using my beautiful homey, I was wondering if anyone here knew anything I could do in the meantime?

DaneeDeKruyff

Learn Chinese?

gerbenz

I think i can help u,
Contact me on slack

Scheder

@DaneeDeKruyff  Traditional Chinese?
@gerbenz I replied to your message, but it is better to post your information here. There might be someone else that encounters this situation in the future and they might be helped by reading your solution.

DaneeDeKruyff

gerbenz

When u plug in youre homey
and the ring glows turn it upsife down
then the ring comes purple?

caseda

@gerbenz ;;;
you will need to wait for about 5 seconds, after that you can turn it upside down to start the reset.
Earlier you will enter a debug mode for firmware reinstall purpose and such.. for Athom only i guess.

gerbenz

Nope no reset

turn it on then upside down until it is purple

then ob youre mac or macbook open terminal.

Scheder

I don't have osx 10.9 or higher.

gerbenz

What os do u have?

Scheder

Got it working now! Thanks! Let the fun begin.