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Problems with setup of new Homey - keeps rebooting
mrj9600
Member
Hi
I have just received my new Homey today. So I am totally new to Homey and to this forum. I apologies if this issue have already been answered here, but I could not find anything.
I powered the Homey on, got the ’Hi I am Homey, please go the setup…’ message.
Started a chrome browser on my laptop to https://setup.athom.com
Changed to the HomeySetup wifi.
The browser window said something about uploading to the Homey (or updating - not sure) whereafter it would reboot.
That all seemed to go fine, but after the reboot, the Homey circles in the following loop:
- The leds shows Orange (booting)
- The leds turn green and the Homey says ’Hi I a’. Stops in the middle of the sentense and goes back to showing the orange.
I have tried to hold it upside down, but it doesn’t seem to work.
Any help would be greatly appreciated, as I have no idea what to do.
Comments
To be honest it does seem like it is updating, just booting and when it comes up it fails in the middle of saying 'Hi I am', and then reboots.
I didn't even get to enter my home wifi details, so I cannot see where it should update from.
But I have turned it on again, and will leave it for a few hours to see if it comes up.
I dont believe it will come to work.
Is there any way of doing a factory reset, e.g. by connection the Homey to a computer via the USB ?
Apparently the one I used did not give the Homey enough power, causing the rebooting.
After switching to the original power supply it worked.