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The Homey Community has been moved to https://community.athom.com.
This forum is now read-only for archive purposes.
Neo Coolcam Door sensor is not installing
Saygin
Member
Hallo Guys,
At last I got my Neo Coolcam Door sensors. But somehow I cannot install the sensor. I am clicking three times to activate the learning mode of the sensor, but Homey is not recognizing the sensor and install it.
Can you help me out?
Thanks in advance.
Saygin
At last I got my Neo Coolcam Door sensors. But somehow I cannot install the sensor. I am clicking three times to activate the learning mode of the sensor, but Homey is not recognizing the sensor and install it.
Can you help me out?
Thanks in advance.
Saygin
Comments
Also perform a reset to default as described in the manual and try again.
But if homey didn't see anything the first time i guess the zwave frequency is different because it's not a eu.
There are just 2 reasons that could cause it
1. Broken
2. Non eu are you sure it's nas-ds01ze the Ze is the only eu version
Where did you buy it?
For example it's still unsure if the doorsensor on gearbest is eu.
Only the power plug on that site has the eu mark the other neo products dont
You should file a return to gearbest and send it back. Its not gonna work in EU z-wave controllers.
Factory reset -> same problem!
By the way: If you open the complete device, you will find a 908 frequency sticker on the downside of the platine
Gearbest only sells US. And there is a difference. They only have US doorsensors .
The frequency of US is completely different and useless in EU.
Just return it as fast as you can and buy at AliExpress.