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Did SOMFY got broken recently?

JonJon Member
in Archive
I'm on 0.8.39 and Somfy RTS suddenly stopped working. After re-installing the Somfy app and trying to add/pair my remote, it still doesn't work.
Anyone has the same problem, and more important, anyone has a solution?

Comments

  • RobinVanKekemRobinVanKekem Member
    Somfy still working here.
    Did you try to PTP (®©™ MarcoF) = Pull The Plug?
    Have it disconnected from mains for about 30seconds and then power it back up again.
  • JonJon Member
    hi @RobinVanKekem do you mean PTP of Somfy, or of Homey? (Homey I already tried to reboot, no success).
  • RobinVanKekemRobinVanKekem Member
    Homey.
    Did you wait between unplugging and powering back up?
    I had an issue once with Somfy and had to repeat PTP™ twice on my Homey to get it to work again.
  • MarcoFMarcoF Member
    edited July 2016
    Pull The Plug == Pull the plug of Homey's ass == remote power supply == get Homey 10 secs from power ==  Cold Reboot == etc

    Its a quick and (possibly) dirty solution for a lot of Homey's problems
  • ReinierReinier Member
    edited July 2016
    @Jon ;

    Did a powercycle solve your problem? Can you send me the logs? (Homey settings->system->send log)
  • JonJon Member
    @Reinier yes, it actually did!
    Thanks for your help and of course of @RobinVanKekem / @MarcoF !! <3
  • ReinierReinier Member
    @Jon ;
    Great! Can you still send me your logs? 
  • JonJon Member
    Done! @Reinier (id 33FEE60367)
  • EdTstEdTst Member
    I had the same problem. I reinstalled the app and cold booted and it worked. But the range is worse than it was. I was able to controll all my shutters and the one furthest away from Homey now doens't always respond.
This discussion has been closed.